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Privacy Policy

Last updated: March 29, 2026

This Privacy Policy describes how BisherTalks ("we", "us", or "our"), operated by Bisher KC, collects, uses, and protects information when you visit https://bishertalks.com or purchase the Neuro Code book through our website.

By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information you provide directly

  • Full name — used to address your order and communications
  • WhatsApp/phone number — used to send order updates via WhatsApp
  • Email address (optional) — used for order receipts
  • Shipping address (address, city, state, pincode) — used to deliver your physical book

1.2 Payment information

Payments are processed by Razorpay. We do not store your card number, CVV, or UPI credentials. Razorpay collects and secures this data directly. We receive only a payment ID and order confirmation to fulfil your order. Razorpay's Privacy Policy: razorpay.com/privacy

1.3 WhatsApp communication data

We use the WhatsApp Business API (via Meta) to send order confirmation, shipping, and delivery notifications to your phone number. By providing your phone number at checkout, you consent to receiving these transactional messages. We do not use your number for marketing without your explicit consent. Meta's Privacy Policy: facebook.com/policy.php

1.4 Automatically collected information

  • Browser type and device information
  • Pages visited and time spent (via anonymous analytics)
  • IP address (for security and fraud prevention)

2. How We Use Your Information

  • To process and fulfil your book order
  • To send order confirmations, shipping updates, and delivery notifications via WhatsApp
  • To send email receipts (if email provided)
  • To respond to customer support queries
  • To prevent fraud and ensure payment security
  • To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Storage & Security

Order data is stored securely using Supabase (PostgreSQL), hosted on enterprise-grade infrastructure. Access is restricted to authorised personnel only. We use industry-standard encryption (HTTPS/TLS) for all data transmission.

While we take reasonable precautions, no internet transmission is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised access to your data.

4. Third-Party Services

We share your data with the following trusted third parties only as necessary to fulfil your order:

  • Razorpay — payment processing. Governed by Razorpay's Privacy Policy
  • Meta (WhatsApp Business API) — delivery of order notification messages. Governed by Meta's Privacy Policy
  • Courier partners — your name and shipping address are shared with the courier to deliver your book

5. Cookies

Our website uses minimal cookies for essential functionality (such as theme preference). We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.

6. Data Retention

We retain order data (name, address, payment reference) for a minimum of 3 years for legal and accounting purposes. You may request deletion of your personal data (where not required by law) by contacting us at support@bishertalks.com.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of WhatsApp notifications by replying STOP

To exercise any of these rights, email support@bishertalks.com.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Bisher KC

BisherTalks

Kerala, India

Email: support@bishertalks.com

Website: https://bishertalks.com